07920 445979 *protected email*

Privacy Policy

RiderCise® Limited

Last Updated: 23 February 2026

RiderCise® Limited is a company registered in England and Wales.
Company number: 11855481
Registered office: 160 Kemp House, City Road, London, EC1V 2NX

1. Introduction

RiderCise® (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use:

It also explains your rights under UK data protection law, including the UK GDPR and Data Protection Act 2018.

By using our Services, you agree to the terms of this Privacy Policy.

 

2. The Data We Collect

We may collect and process the following types of personal data:

Information you provide directly

  • Name

  • Email address

  • Billing address

  • Account login details

  • Responses to forms, surveys, or questionnaires

  • Communications (email, messages, support queries)

  • Photos or videos you voluntarily submit (e.g. for feedback or coaching)

Usage data

  • Website activity and interactions

  • Pages visited and time spent

  • Program engagement and progress

Technical data

  • IP address

  • Browser type and device

  • Cookies and tracking data

3. Payments

All payments are processed securely via third-party providers, including:

  • Stripe

  • PayPal

RiderCise® does not store or process your payment card details.

We may receive limited information from these providers, such as:

  • Confirmation of payment

  • Billing address

  • Transaction reference

These providers process your payment data in accordance with their own privacy policies.

4. How We Use Your Data

We use your data to:

  • Provide access to your purchases, programs, and services

  • Deliver coaching, training, or support

  • Communicate with you (service updates, support, account information)

  • Send marketing emails (only where consent is given)

  • Improve our website, services, and user experience

  • Analyse usage for business and marketing optimisation

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract – to deliver purchased products/services

  • Consent – for marketing communications and optional data (e.g. photos)

  • Legitimate Interests – to improve services and user experience

  • Legal Obligation – for accounting and compliance

6. Marketing Communications

If you opt in, we may send:

  • Emails (newsletter, content, offers)

  • Program updates and relevant promotions

You can unsubscribe at any time via the link in any email or by contacting us directly.

7. Sharing Your Data

We do not sell your data.

We may share your data with trusted third parties only where necessary, including:

  • Payment providers (Stripe, PayPal)

  • Website and platform providers

  • Email marketing systems

  • Analytics tools

All third parties are required to respect your data and comply with UK GDPR.

8. International Data Transfers

Some service providers may store or process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses

  • Data protection agreements

9. Data Retention

We retain your data only as long as necessary:

  • Account data: while your account is active

  • Purchase data: for legal and accounting purposes

  • Marketing data: until you unsubscribe

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact: *protected email*

11. Cookies

We use cookies to:

  • Improve website performance

  • Track usage and behaviour

  • Enable login functionality

You can control cookies through your browser settings.
Where required, we request consent via a cookie banner.

12. Data Security

We take appropriate security measures to protect your data, including:

  • Secure hosting environments

  • Encrypted connections (SSL)

  • Restricted access to personal data

13. Third-Party Websites

Our website may contain links to third-party sites.

We are not responsible for their privacy policies or practices.

14. Changes to This Policy

We may update this policy from time to time.

The latest version will always be available on our website.

15. Contact

If you have any questions about this Privacy Policy or your data:

📧 *protected email* 

16. Personalisation & Marketing Optimisation

We may use your data to personalise your experience with RiderCise® and improve the relevance of the content and offers you receive.

This may include:

  • Recommending programs based on your activity, interests, or purchases

  • Tailoring emails and communications based on how you interact with our content

  • Delivering relevant advertisements via platforms such as Facebook, Instagram, or other third-party services

We use this information to ensure that what you see is relevant to your goals as a rider.

Where required, this activity is based on your consent (for example, for email marketing or cookies used for advertising). You can withdraw your consent at any time.

Processing...